1. Visa charges are strictly non-refundable under any circumstances.

2. World By ARK acts solely as a VISA facilitation service provider and does not guarantee the approval, issuance or processing time of any visa application.

3. The final decision regarding the approval or rejection of a visa rests entirely with the respective Embassy, Consulate or Immigration Authority. World By ARK shall not be held liable for any visa refusal, delay or losses arising from such decisions.

4. We provide tourist visa documentation assistance only, which includes:

• Preparing covering letters
• Completing visa application forms
• Preparing travel itineraries
• Scheduling biometric appointments
• Arranging hotel reservations and flight bookings
• Preparing other related supporting documents

5. A visa may be refused for various reasons, including but not limited to:

• Insufficient financial stability
• Inadequate or inconsistent bank statements
• Incomplete or unsatisfactory supporting documents
• Failure to satisfy the Embassy or Consulate regarding the applicant's personal circumstances or eligibility

6. Visa processing may be delayed due to public holidays, peak application periods, operational issues, administrative processing or other unforeseen circumstances. World By ARK shall not be responsible for such delays.

7. Before submitting your visa application, please disclose all relevant information, including:

• Your financial status and source of funds
• Your previous international travel history
• Any previous visa refusals, cancellations or immigration issues
• Any concerns relating to previous visa applications

Providing complete and accurate information helps us prepare your application efficiently. However, the final decision always remains at the sole discretion of the respective Embassy or Consulate.

8. The applicant is solely responsible for ensuring that all submitted documents are genuine, accurate, valid and up to date. The applicant is also responsible for any late or incomplete document submission.

We prepare the visa application solely based on the information and documents provided by the applicant. Before submission, a draft application will be shared for review and confirmation (depending on the destination country). Once confirmed by the applicant, no further corrections or modifications can be made after submission.

9. After receiving your approved e-Visa, you must carefully verify all details, including:

• First name and surname
• Passport number
• Visa validity dates
• Date of birth
• Any other personal information appearing on the visa

If you notice any mistake or have any concerns, please notify us immediately so that we can report the issue to the relevant authority as early as possible.

10. The respective Embassy or Consulate may request additional documents or information at any stage during the visa process. If such requests are made, the applicant must provide the required documents within the stipulated timeframe.

For example, if the visa officer is not satisfied with the submitted bank statement, the applicant must provide an updated bank statement or any other document requested by the Embassy or Consulate.

1. World By ARK is not responsible for web check-in on behalf of customers. Flight check-in may be provided as a complimentary service only if our team is available at the relevant time. This service is not guaranteed unless specifically confirmed by us.

2. If you have a preferred seat or require extra legroom, you must inform us at the time of booking. Additional charges may apply. Seat allocation is subject to airline availability, and neither front-row nor emergency-exit seats guarantee extra legroom on every aircraft.

3. Emergency exit seats vary depending on the airline and aircraft configuration. Legroom, seat location and seating arrangements differ between aircraft, and World By ARK cannot guarantee the exact position or available space.

4. During web check-in, if complimentary seats are available, they will be assigned randomly. If paid seats are required, we will select the lowest available fare unless otherwise instructed by the customer. Complimentary or low-cost seats are often located in the last rows of the aircraft.

5. Requests for wheelchair assistance, bassinets or any other special assistance will be forwarded to the respective airline. Approval and availability are entirely at the discretion of the airline and airport. World By ARK does not guarantee these services.

6. The quality of service provided by airline staff, cabin crew, airport personnel or other service providers is solely the responsibility of the respective airline or authority. World By ARK shall not be held responsible for their conduct, attitude or service standards.

7. Immigration and visa clearance are entirely at the discretion of the immigration authorities of the destination or transit country. Authorities may request additional documents or deny entry even if a valid visa has been issued. World By ARK has no control over such decisions.

8. It is the traveller's responsibility to carry and present all required travel documents and provide accurate information to immigration authorities when entering or leaving any country.

9. Budget or low-cost airlines may not include meals, checked baggage, cabin baggage, seat selection, drinking water or other food services in the ticket fare. These services, if required, must be purchased separately.

10. At the time of booking, World By ARK will inform customers if checked baggage is not included with the airline ticket. Guests requiring additional baggage allowance must inform us before the ticket is issued.

11. Airlines may begin boarding up to one hour before the scheduled departure time. Passengers are advised to reach the boarding gate well in advance and follow the airline's instructions.

12. Meals may be provided as a fixed or pre-selected menu. Meal preferences may need to be selected during web check-in or purchased onboard, subject to airline availability and applicable charges.

13. Most promotional or discounted airline tickets are non-refundable, non-transferable and non-amendable, and are subject to the fare rules of the respective airline.

14. Customers are advised to carefully read and understand the respective airline's website, terms and conditions, as airline policies may differ.

15. Airlines strictly prohibit the carriage of certain items, including but not limited to explosives, compressed gases, flammable substances, sharp objects and other dangerous goods in accordance with aviation safety regulations.

1. Before confirming your hotel booking, we strongly recommend reviewing the hotel photographs, guest ratings, amenities and recent reviews on Google or other trusted platforms to ensure the property meets your expectations.

2. Hotels may temporarily close or restrict access to facilities such as restaurants, bars, swimming pools, gyms or other amenities due to maintenance, renovation, weather conditions or operational reasons without prior notice. World By ARK shall not be responsible for such temporary closures.

3. Standard hotel timings are generally:

• Check-in: 3:00 PM – 3:30 PM
• Check-out: 11:00 AM – 12:30 PM

These timings may vary depending on the hotel's policy and destination.

4. At the time of check-in, guests must present:

• Hotel confirmation voucher
• Valid Passport and Visa for international travel

5. For hotel bookings within India, Indian nationals may present a valid government-issued photo ID such as an Aadhaar Card, Driving Licence or Passport. Some hotels may also accept digital copies; however, acceptance remains entirely at the hotel's discretion.

6. Most hotels may require a refundable security deposit during check-in. This deposit is collected directly by the hotel and may be payable in local currency, by credit card or through another payment method accepted by the hotel. Refunds are subject to the hotel's policies after check-out.

7. If you intend to use your credit card abroad, please ensure international transactions are enabled before departure. Kindly check with your bank regarding activation, spending limits and any applicable foreign transaction charges.

8. Hotel rates may vary depending on several factors, including:

• Destination
• Location of the property
• Room category and size
• Travel season
• Hotel brand or branch
• Facilities and services offered
• Occupancy and demand

9. Hotel room sizes, layouts, facilities and service standards may vary depending on the property category, country regulations and destination. Expectations should be based on the hospitality standards of the destination rather than those of another country. Photographs shown online are for reference only and may differ slightly from the room allocated at check-in.

10. If you are particular about your room, please visit the hotel's official website to review room sizes and available facilities. Certain hotels, attractions or transportation facilities may not have elevators or escalators, and guests may be required to use stairs.

11. During festive seasons, public holidays, special events, peak travel periods or blackout dates, hotel rates may increase significantly. Many resorts and hotels may also impose compulsory gala dinner charges, which are mandatory according to hotel policy.

12. We are happy to request your preferred room type, including:

• Double or Twin Bed
• Higher or Lower Floor
• Adjacent Rooms
• Interconnecting Rooms
• Specific Room Location

These are treated only as special requests and cannot be guaranteed, as they are entirely subject to hotel availability at the time of check-in.

13. An extra bed may be provided as a rollaway bed, mattress, sofa bed or any other bedding arrangement depending on the hotel's category and policy. Unless otherwise specified, triple-sharing rooms may not include three separate standard beds.

14. Rooms included in your tour package are generally the basic non-smoking category offered by the respective hotel. Complimentary requests are communicated to the hotel; however, approval remains entirely at the hotel's discretion and cannot be guaranteed.

15. Some hotels and resorts may offer complimentary honeymoon benefits such as:

• Room upgrades
• Flower bed decoration
• Honeymoon cake
• Special discounts
• Sparkling wine
• Other complimentary amenities

These benefits vary by resort and destination and are provided solely at the property's discretion.

16. Honeymoon offers are generally available only for couples travelling within six months of their wedding date. Guests may be required to present a valid marriage certificate or wedding invitation with photographs during check-in if requested by the hotel or resort.

17. Standard room categories may offer different views such as city, lake, garden, mountain or neighbouring building views depending on the hotel's location and room position. For example, hotels in busy city centres such as Hong Kong may have rooms facing nearby buildings rather than open landscapes.

18. If you specifically require an Ocean View, Mountain View or Lake View, please inform us at the time of booking. Additional charges may apply.

19. If you require larger rooms, family rooms, suites, accessible rooms or any other specific accommodation, please inform us before confirming your booking. This allows us to recommend suitable accommodation and helps avoid misunderstandings during check-in.

20. Guests following vegan, gluten-free or other dietary preferences, as well as those with food allergies or medical dietary restrictions, should inform the restaurant staff before consuming meals. Hotels and restaurants will generally try to accommodate such requests, subject to availability.

1. We offer two types of transfer and sightseeing services:

• SIC (Seat in Coach): This is a shared service where guests travel together with other passengers in a common vehicle. Pickup and drop-off timings may vary depending on traffic conditions, road conditions and the schedules of other passengers.
• PVT (Private): This is an exclusive service where the vehicle is reserved solely for you and your travel companions. It offers greater privacy, flexibility and convenience without sharing the vehicle with other travellers.

2. Transfer and sightseeing timings mentioned in the proposal or quotation are approximate and are provided for reference only. The exact pickup timings will be communicated one day before each scheduled transfer or tour and must be strictly followed.

3. In many destinations, sightseeing tours are conducted with a driver-cum-guide. The driver will provide basic directions and travel instructions but may not accompany guests to every attraction unless specifically mentioned in your itinerary or booking confirmation.

4. If you are dissatisfied with the assigned driver or guide, please inform us immediately through the designated WhatsApp group so that corrective action can be taken as early as possible. We will make every reasonable effort to resolve the issue or arrange a replacement whenever feasible.

5. Complaints raised only after the completion of the tour or after departing from the destination may not be investigated or resolved.

6. Guests must report to the designated pickup location at the specified time. If a guest arrives late or misses the scheduled coach transfer or sightseeing tour, no refund or partial refund will be provided. Guests will be responsible for arranging alternative transportation or sightseeing at their own expense.

7. Flights scheduled during late-night or early-morning hours may attract additional transfer surcharges depending on the destination.

8. SIC (Seat in Coach) services operate on fixed routes and predetermined schedules. Coaches cannot deviate from the planned route or make unscheduled stops for individual passenger requests.

9. Many sightseeing tours involve considerable walking, climbing stairs, standing for extended periods and other physical activities depending on the destination. Guests should ensure they are physically comfortable with the activity level before confirming the tour.

10. Certain tour components may include activities such as:

• Speedboat rides
• Hot air balloon rides
• Cable cars
• Trekking
• Safari excursions
• Amusement parks
• Other adventure experiences

These activities are not recommended for guests who are not medically or physically fit to participate.

11. We strongly advise pregnant women, senior citizens requiring special assistance, and guests with heart conditions, respiratory disorders, uncontrolled blood pressure or other serious medical conditions to inform us before planning the itinerary. They should also consult their doctor before travelling or participating in any activities.

12. It is the guest's responsibility to assess their own physical fitness and medical condition before booking or participating in any sightseeing or adventure activity. World By ARK shall not be held responsible for any injury, illness, discomfort or inability to participate resulting from the guest's medical or physical condition.

13. Local tour operators, activity providers, cruise companies and attraction management reserve the right to refuse participation if they believe a guest's medical condition, physical fitness or safety may be at risk.

14. Luggage assistance is generally not provided. Each guest is responsible for handling and carrying their own baggage.

15. No refund will be provided for any unused or unutilized services.

1. Most tour packages are non-refundable unless otherwise specified. Hotel, airline and travel service rates are based on dynamic pricing and are subject to the terms and conditions of the respective suppliers.

2. If a hotel approves a refund, the processing time may take approximately 6 to 9 months, depending on the hotel's internal refund policies, banking procedures and operational timelines.

3. In certain cases, airlines or branded hotels may issue the refund as a Credit Shell instead of a monetary refund. Such credit can be used for future bookings within the validity period specified by the respective service provider. World By ARK has no control over this decision.

4. World By ARK reserves the right to refuse or withhold any refund where the booking is non-refundable. Whenever a refund is applicable, it will be processed only after deducting applicable cancellation charges, convenience fees, banking charges, supplier penalties and any other non-refundable components.

5. No refund will be provided for any unused or partially used services due to the client's choice, missed flights, late arrivals, no-shows, early departures or any circumstances beyond the reasonable control of World By ARK.

6. Once the tour has commenced, no refund will be provided for any unused services, cancellations, itinerary changes or early termination of the trip unless the issue is directly caused by the service provider.

7. Cancellation charges and refund eligibility are governed by the terms and conditions of the respective airline, cruise line, hotel, transportation provider and other travel suppliers involved in the booking.

8. World By ARK cannot guarantee refunds if the respective supplier refuses, rejects or delays the refund process.

9. World By ARK shall not be held responsible for any delay in refund processing that occurs due to circumstances beyond our control.

10. Once World By ARK receives the approved refund from the respective service provider, the eligible refund amount will be transferred to the client's registered bank account within two weeks, after deducting all applicable cancellation charges, convenience fees and other non-refundable deductions.